Shipping Policy

Our orders are shipped from our studio in Goa, India. All payments are accepted via Razorpay.

As soon you place an order, you will receive a confirmation email. Once the order is dispatched you will receive an email with a tracking number, which can be used to track your order on our shipping agents’ sites.

Orders are shipped within 08-10 working days of order placement. Orders placed during sale take 12-15 working days to ship from the date of order placement. International shipping time may vary based on your location.

International Shipping

  • We ship worldwide.
  • A flat fee of USD 30 is applied to international orders below the total purchase value of USD 300.
  • Refer to our shipping cost table for various other countries.
  • Internationals are usually delivered within 12-15 business days for express shipping.
  • Please note that international shipments are not eligible for return or exchange.
  • Please provide us with your correct phone number for accurate doorstep delivery.

Order Tracking

Once your order is shipped, the Airway Bill number (AWB no.) and courier partner name is sent to you via email/ message. Please visit the courier partner website (DHL/Fedex/DTDC) and enter the AWB no. shared with you in the relevant form to track the current location of your shipment and expected date of delivery.

Customs and Import Charges

Duties and taxes for international orders are not included as part of product or shipping charges. Most countries charge duties on imported items that are levied at the time of port entry and vary based on the destination country and the products imported. You will need to pay the applicable duties and taxes directly to the shipping agency (DHL/Fedex/DTDC) at the time of your order delivery after you receive an invoice from the shipping agent.

Other Terms & Conditions

  •  Any part cancellation of the order may attract shipping charges on the balance order.
  • Saturdays, Sundays and national holidays in India are not set as business days for standard deliveries.
  • To qualify for free shipping, your product total after any discount should be above USD 300
  • Raga&Co will unfortunately not be able to entertain a request for refund as Duty mandated by your country of shipment will have to be borne by you. In case of non-payment of duties and taxes to receive the shipment, Raga&Co will not be liable for order delivery.
  • International orders are not eligible for exchanges and return.

Shipping within India

  • We offer free shipping all over India.
  • Once your order is shipped please allow us 2-3 days from the date of dispatch for your goods to reach the destination.

Order Tracking

Once your order is shipped, the Airway Bill number (AWB no.) and courier partner name is sent to you via email/ message. Please visit the courier partner website (Blue Dart/Maruti/DTDC) and enter the AWB no. shared with you in the relevant form to track the current location of your shipment and expected date of delivery.

For any queries regarding your order please email or call us +91 9923851846 or mail us at Hello@ragaandco.com

Mon – Sat | 11:00 a.m. – 05:00 p.m. IST

Other Terms & Conditions

  • Your order once placed will be processed in 08-10 working days and will be delivered to you within 3-4 working days from the day of dispatch.
  • No refunds are applicable on any items bought from Raga&Co. But products are allowed for size exchange once only in the same style.
  • For products on sale/ offers/ promos, no returns are allowed.
  • Please allow 2-3 weeks for your return to be received and processed.
  • Damaged products if received must be notified within 48 hours of delivery supported with pictures.
  • Damaged products specific to return / repair will have to be couriered back to our warehouse wherein all costs will be borne by the customer themselves.
  • Anything purchased on the website using as promo code or purchased on sale will be considered a final sale item and will be non-refundable. Please note: Shipping and handling costs are not refundable.

Order Cancellation

If you wish to cancel your order, you may write to us within 24 hours of placing the order at Hello@ragaandco.com. The payment will be returned in the same mode as received within 7-15 days.