Exchange, Return & Refund Policy

We hope you love everything that you order from us because we absolutely make every product with love and care. Each of the products is handcrafted hence there may be some variations between each piece. Also, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.

Each piece is made to order and hence we do not accept returns but we'll be happy to exchange an incorrect size just once, so please choose your size carefully. The cost of return shipping will be borne by the customer. To get a better understanding of your perfect size please refer to our size guide or reach us at +91 9923851846 or mail us at Hello@ragaandco.com

Your purchase is eligible for exchange only if it meets the following conditions: 

  • An incorrect size or product has been delivered to you i.e. the product does not match the item in the order confirmation email.
  • If the product you receive has a genuine quality/ manufacturing defect. If you feel the product is damaged or has a manufacturing defect, please photograph this as soon as you have opened the packaging.
  • Damaged products if received must be notified within 48 hours of delivery supported with pictures. No customised product is valid for exchange.
  • If your purchase meets the above stated return criteria, please dispatch the product to our care team within 7 days of delivery with the Order number - Delivery address - Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item.
    *Please note - store credits aren't applicable to online store -     www.ragaandco.com.
  • If upon receipt of your order, you find the product to be damaged in transit please drop us a line with photographs. We would be happy to provide a refund or exchange only for damaged products. All products should be returned with the tags intact and in their original packaging, in an unwashed and original condition.
  • Once the merchandise has been checked, you will receive an email confirming that your return has been accepted. Cost of sending the return courier has to be borne by the customer.
  • Please be careful while trying on items. Items should be returned in an unused condition as Raga & Co holds the right to not accept returns in case the product appears to be used or damaged.  Refund amount will not include shipping charges.
  • Pieces bought in sale/ special pricing are non-refundable and non-returnable/exchangeable.
  • All orders placed during sale will be dispatched in 15-20 working days. We do not accept any return, exchange or size alterations on discounted/sale orders.
  • If you are shipping an item over Rs 2500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Customisation

  • For any customisation please reach us on Hello@ragaandco.com or call on +91 9923851846.
  • Please note that you will not be entitled to cancel or return an order for any customised item unless the product is faulty or not as discussed.